WHY UNIVERSAL HYDRAULICS?

We are fluid power superheroes by day and hunters, garage mechanics, racers, woodworkers, crafters, farmers, and Mom’s/Dad’s by night – driven to offer the best customer experience and inspired to be industry leaders. Our passion for life, work, and family is what fuels us to work hard every day and to work hard for a company that recognizes the importance of that balance. We brainstorm, build, test, and solve, not only fluid power systems but customer relationships. Our roots run deep, our passion is contagious and our people are simply the best. Sound like your kind of career lifestyle? Join the family.

Don’t see what you’re looking for, but think you may be the right fit?
Reach out anyway. We want to get to know you. Send your resume to hr@dakotafluidpower.com

Customer Service Rep.

SUMMARY OF RESPONSIBILITIES:

The primary responsibility for the CSR is to provide timely and professional customer service to Dakota Fluid Power customers, while also supporting DFP Sales through effective communication and excellent organization and time management skills.

JOB DUTIES:
  • Answer all customer inquiries quickly and accurately in a positive manner
  • Create a friendly and inviting working environment
  • Responsible for assisting front counter customers including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application
  • Maintain clean organized showroom and replenish stock product as needed
  • Generate quotes, enter orders, contact vendors, update records and track orders as necessary through the ERP system
  • Work closing shift until 6pm one night each week
  • Multitask on multiple projects at once
  • Achieve productivity and sales goals
  • Assist with mentoring and training new hires in the same department
  • Attend product training and seminars if available
  • Possibly work Saturdays as part of a rotation schedule
  • Work with others to create a positive team environment
  • Other duties assigned by Management
SKILLS & QUALIFICATIONS:

Exceptional customer service, strong communication skills, self-directed, problem solving, listening and phone skills, computer proficiency, multitasking, basic understanding of hydraulics, works well under pressure, goal oriented and dedication to excellence.

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